Manage orders
Orders are requests for products or services that Hostware receives from the customer portal, API, or admin creation. You manage all orders from the Orders menu in the admin dashboard. Each order moves through status checks before it is provisioned, billed, and activated.
Order list
The order list shows every order with its number, customer, date, status, and total amount. Orders that require manual action appear highlighted so you can spot them quickly without searching.
Open the detail view for any order by selecting it from the list.
Order statuses
Hostware assigns a status to every order so you can see exactly where it is in the workflow. Common statuses include:
Pending — the order is received but not yet processed.
Waiting for payment — payment is required before the order can continue.
Waiting for fraud check — the order is undergoing an automated fraud review. Open orders are checked in the background every 5 minutes.
Wait for approval — fraud check returned a manual-approval result and the order must be released by an admin.
Fraud — the order was flagged as fraud and will not be processed further.
Provisioning — the order is being prepared and services are being set up.
Active — the order is complete and the services are live.
Partially active — some items are active, but others are still pending or waiting.
Cancelled — the order was stopped and will not be provisioned.
The status bar in the list and the detail page show the current state at a glance.
Actions in the detail view
Open an order to see the full record: customer details, order date, payment method, and every line item. Depending on the current status, you can perform the following actions:
Approve or reject the entire order, or approve or cancel individual items.
Activate the order if it is stuck in a waiting state and ready to proceed.
Cancel the order to stop it completely. If an invoice was already created, you must cancel it separately in your accounting software.
Repeat fraud check if the order is waiting for fraud review and you want to re-run the check.
Create invoice manually when the order is ready for billing but an invoice has not been generated automatically.
After you approve, reject, or cancel an order, the customer is notified by email automatically.
Fraud check and manual approval
Hostware runs a built-in fraud check before releasing every order. If the check returns Approved, the order provisions automatically. If it returns Manual approval, the order switches to Wait for approval and waits for you to release it. If it returns Fraud, the order is blocked and will not be processed further.
For a full breakdown of the fraud-check flow and how to handle each outcome, see Fraud check.
Refunds and cancellations of invoices that have already been paid must be carried out manually in your accounting software.
What happens after an order is approved
Once an order or an individual item is approved, Hostware creates the hosting record and the billing record in the background. Product provisioning via external modules also runs in the background and is handled separately from the order itself. You do not need to create hosting or billing manually.
If the order is waiting for a host, assembly, or external service, those steps happen after approval and are tracked in the order status.