Knowledge base

External knowledge base search

When the customer creates a ticket, the system recommends him articles from the Knowledge bases you create in Hostware, which match the ticket title the most. You can also extend this feature to search you external knowledge bas, by filling its credentials at Settings > KnowledgeBases > External knowledge base search .

Now when the customer is creating a support ticket, he will also be recomended the 5 articles that match the most from your external knowledge database.

Gitbook

To integrate your Gitbook knowledge base, at the External knowledge base search settings, copy your Gitbook space id to username and and you Gitbook API Key to password.