# Predefined replies

Templates can save you time when sending repetitive replies. To do this, first create a template group and then a template. Define a name and the text you want to send.

<figure><img src="https://1141670261-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHupRK3qVDTomY8g3pcFA%2Fuploads%2FSG89kgZKtxNDPLoY7NDz%2Fimage.png?alt=media&#x26;token=be50869c-8c91-4e65-860f-09b8fcd31127" alt=""><figcaption></figcaption></figure>

You now have the option to select this template when processing a ticket. The text of the template is linked to the signature stored in the admin area, so there is no need to add a greeting or closing in the template. The language of the customer is also respected.

<figure><img src="https://1141670261-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHupRK3qVDTomY8g3pcFA%2Fuploads%2FrMMxXSMFVG5TNdPqopwu%2Fimage.png?alt=media&#x26;token=2c7c6fd0-e44c-444b-8b6e-d67ed277d008" alt=""><figcaption></figcaption></figure>