# Predefined replies

Templates can save you time when sending repetitive replies. To do this, first create a template group and then a template. Define a name and the text you want to send.

<figure><img src="/files/oA91mreblIrweBYZDJtS" alt=""><figcaption></figcaption></figure>

You now have the option to select this template when processing a ticket. The text of the template is linked to the signature stored in the admin area, so there is no need to add a greeting or closing in the template. The language of the customer is also respected.

<figure><img src="/files/AsRbU0TTFU4TyrvMfHN3" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hostware.io/support/tickets/predefined-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.