# Orders Your customers can place orders for activated products at any time via your customer portal. You can find a history of all orders from hostware under the menu item *`Orders`*. If there are any orders that require manual action on your part, these will be highlighted in the list above. ## Detail view In the detailed view, you can see all the information for the order, such as the customer, order date, and payment method, at a glance. If necessary for the entire order or only for individual items, you can approve or reject them. The customer will be informed about the process by email. As soon as an order item has been provided, the hosting and billing are created in the hostware system. The management of the product and its provision via a module takes place in the background and is separate from the order. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hostware.io/billing/orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.