# Knowledge base

## External knowledge base search

When the customer creates a ticket, the system recommends him articles from the Knowledge bases you create in Hostware, which match the ticket title the most.\
You can also extend this feature to search you external knowledge bas, by filling its credentials at `Settings > KnowledgeBases > External knowledge base search` .<br>

<figure><img src="/files/oYuVgifak7rxhYk6BNAb" alt=""><figcaption></figcaption></figure>

Now when the customer is creating a support ticket, he will also be recomended the 5 articles that match the most from your external knowledge database.

### Gitbook

To integrate your Gitbook knowledge base, at the External knowledge base search settings,  copy your Gitbook space id to username and and you Gitbook API Key to password.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hostware.io/support/knowledge-base.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.