Download attachment

downloadAttachment()

Gets executed when a customer downloads a ticket attachment.

Parameters

Type	Name	Description
Ticket	$ticket	The Ticket object of hostware. The $ticket->ticket_provider_external_id contains the external ticket id.
TicketAttachment	$ticketAttachment	TicketAttachment model containing the ID.

Response

Download of the file

Example Code

public function downloadAttachment(Ticket $ticket, TicketAttachment $attachment): BinaryFileResponse {
    $ticketMessages = $this->getTicketMessages($ticket->ticket_provider_external_id);
    
    /** @var TicketMessageAttachmentResponse $attachmentDetails */
    $attachmentDetails = $ticketMessages->pluck('attachments')->flatten()->where('id', $attachment->file_path)->first();
    
    $tempImage = tempnam(sys_get_temp_dir(), $attachment->name);
    copy($attachmentDetails->url, $tempImage);
    
    return response()->download($tempImage, $attachment->name);
}

Testing

You can test this function by downloading a ticket attachment as a customer.

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