# My ticket emails contain HTML code

In some earlier versions of hostware, the outgoing emails from hostware when answering a ticket can contain html code. The fix is a small change in the email templates of hostware.

Navigate to Settings > Email Templates and edit both templates "Ticket Created Admin" and "Ticket Answered".

In the tab "text snippets", wou will propably somewhere find the following string to output the ticket message:

```
{{ $ticketMessage->message }}
```

<figure><img src="/files/BtzIR5wyeMHFZSzNbtYn" alt=""><figcaption></figcaption></figure>

This must be changed to the following:

```
{!! $ticketMessage->message !!}
```

Essentially change *`{{ to {!!`* and *`}} to !!}`* to enable HTML output. After this change, the mail contain HTML code.


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